Privacy Policy

Last Updated: June 4, 2026

Custom Signs Direct ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Create an account or place an order
• Subscribe to our newsletter
• Contact us with inquiries
• Use our design tools

This information may include:

• Name, email address, phone number
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Order history and design files

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Send promotional emails (with your consent)
• Improve our website and services
• Generate de-identified and aggregated data to analyze trends, improve our services, and develop new features
• Monitor performance, diagnose errors, and maintain security through automated usage analytics
• Prevent fraud and enhance security
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Companies that help us operate our business (payment processors, shipping carriers, email services)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and cart contents
• Analyze website traffic and usage
• Improve user experience

You can control cookies through your browser settings, but disabling them may affect website functionality.

We use third-party analytics and advertising tools including Google Analytics and Meta Pixel. These tools may collect behavioral data to help us understand website usage and deliver relevant advertising.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent where applicable

Depending on your state of residence, you may have additional rights under applicable privacy laws including the California Consumer Privacy Act (CCPA). These rights may include the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell your personal information.

To exercise these rights, please contact us at sales@customsignsdirect.com.

7. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Custom Signs Direct
• Email: sales@customsignsdirect.com